![]() In a lot of departments, before you present the data, they don’t really know where they’re at.” “This helps define (or redefine) or point current goals into new goals. “Data provides those details that fill in the blanks and show the current status of your goals,” Caballero said. Without a description, the author’s intent is unclear and readers must make their own interpretations. He likens this information to descriptions of characters in a story. These projects illustrate aspects of a department’s function to give residents and leadership a picture or story of what’s happening in a given area. In addition to administering FreshService and ESRI, Caballero works with City departments on projects that collect and process different data points. When department leaders wanted to develop these systems further, Caballero was the natural choice to do so. He had a lead role in helping the IT Department identify and implement a new customer service application (FreshService) and a new platform for the City’s open-data portal (ESRI). The drive to improve service combined with Caballero’s innate perfectionist tendencies and curiosity led the City to create the chief data officer position for him in 2020. I very much carried that into every job interview: I'm gonna leave it better than I found it.” “Everything goes up, and everything goes back down the way you found it, better than you found it. “When we come in to take down a room, all the chairs are on the ground,” he explained. It's a mix of things.”Īs Caballero approached each new opportunity with the City, he reflected on a principle learned while working for a labor-intensive, carpet-cleaning business as a teenager. “Most of my expertise is through either training courses or is self-taught. “I’ve grown up being very much self-taught in computing,” he said. While he lacked a formal computing education, Caballero’s personal experience with computers and his natural problem-solving skills proved useful. When Caballero’s father-in-law (Steve Drew) took over as the Water Resources Department director, Caballero moved over to the Information Technology Department, which needed help in the rollout division of the customer service team. While it wasn’t making music, it paid the bills. The position was extended and ultimately led to a full-time, customer-service job in the Water Resources Department two years later. He got married in 2008 and put his education on hold in search of meaningful employment in support of his new family.Ĭaballero experienced a tumultuous job market before landing a 1,000-hour roster position servicing the City’s new automated water meter readers in 2009. ![]() Along the way, he took such a liking to music he chose to major in performance (specifically trombone) when he enrolled at UNC Greensboro. ![]() The family settled in Greensboro when Caballero was three and he went through the Spanish Immersion Magnet Program at Jones Elementary, attended Kiser Middle School, and graduated from Grimsley High School. With a mother from Mississippi, Caballero quipped, “It’s a good mix, but when you say you’re from the south, you really have to specify regions and dialects and countries!” The path to his position has been hardly conventional, which is about right for this affable husband and home-schooling father of four who also performs and teaches music on the side.Ĭaballero has spent most of his life in Greensboro but was born in Colombia, his father’s native land. What started as a six-month temporary job working with automated water-meter readers has blossomed into a fulfilling career for Roberto Caballero, the City’s first chief data officer. Mayor's Committee for Persons with Disabilities +.What Features are in Your Council District?.Agendas, Minutes & Video for Council Meetings. ![]()
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